RESPONSIBILITIES OF A HOTEL SUPERVISOR

A supervisor has a key role in the daily operation of a hotel. A hotel exists to serve clients by coordinating quality work among hotel workers.

A supervisor conducts training of workers and introduces new workers to quality work practices in support of guests.

Friendship is promoted among workers. The supervisor is the go-between for management and staff. Personal interests and job satisfaction of workers are protected by the supervisors.

Supervisors are selected on the basis of trust and professionalism and will work to unify the hotel among the workers, management and guests.

Gender rights are protected by supervisors among management and workers. Young workers are protected from Gender Based Violence and sexual harassment.

Workers need to trust supervisors to treat their worries respectfully and present their problems professionally and honestly to management. They are to be prepared for promotion by the supervisors. 

There should be no discrimination among the supervisors against newcomer workers and those from different clans. Supervisors must not seek to drive out newcomers with false reports and violence.

Bruce Copeland BA BEdSt (QLD)
Lecturer in Business Management
in Papua New Guinea Business Colleges